1. Bookings

1. All bookings are subject to availability and are only confirmed once the booking form has been completed and the agreed deposit has been received.
2. Please make sure all details on the booking form are complete and accurate. Incorrect or missing information may affect our ability to deliver the service as booked.
3. Booking confirmation will be provided in writing.

2. Deposits

1. A deposit is required to secure your booking and reserve the event date.
2. The deposit amount and payment deadline will be confirmed at the time of booking.
3. Deposits are used to secure the date and cover administration and reserved time. If a booking is cancelled, any refund or credit will be dealt with in line with the cancellation section below.

3. Payments

1. Accepted payment methods will be confirmed at the time of booking.
2. The balance payment date will be confirmed in writing. Where agreed, payment may be due before the event or at the start of the event.
3. If extra time or extra services are requested and agreed, these will be charged additionally.
4. Any unpaid invoices must be paid within the time stated on the invoice.

4. Cancellations

1. Any cancellation by the client must be made in writing by email.
2. Because we reserve the date and may turn away other bookings, cancellation charges may apply depending on how close to the event date the cancellation takes place.
3. Any cancellation charges must be fair and proportionate to the losses and costs reasonably incurred because of the cancellation.
4. If we are able to rebook the date or reduce our losses, this will be taken into account.
5. If we need to cancel due to circumstances within our control, we will either offer a suitable replacement where possible or provide an appropriate refund.
6. We are not liable for delay or failure to perform where this is caused by circumstances outside our reasonable control, including severe weather, serious illness, accidents, venue closure, government restrictions or similar events.

5. Before the Event

1. Face painters require a well-lit, sheltered area to work. If working outdoors, cover must be provided in the event of rain or excessive sunlight.
2. If a table and chairs are required, this will be confirmed before the event unless the artist is providing their own setup.
3. Entertainers require suitable floor space and access to electricity where relevant to the booked service.
4. Typical arrival times for setup will be confirmed in advance and may vary depending on the service booked.

6. Client Responsibilities

1. The client is responsible for ensuring the venue is suitable, safe and legally able to host the booked service.
2. The client is responsible for the behaviour and supervision of guests, including children.
3. At least one responsible adult must remain present throughout children’s parties and while services are being delivered.
4. The client is responsible for any loss or damage caused by guests to our equipment, materials or staff property.
5. If aggressive, abusive, dangerous or illegal behaviour occurs, we reserve the right to stop or leave the event without refund where appropriate.

7. Our Responsibilities

1. We will provide the booked service professionally and to a reasonable standard.
2. We will provide the equipment and materials reasonably required for the agreed service unless otherwise stated.
3. Where relevant, we use professional-quality products suitable for their intended purpose.
4. Face painting products are water-based and normally remove with gentle soap and water. If a guest has sensitive skin, allergies or medical concerns, the client must inform us in advance.

8. Venue, Access & Parking

1. Please let us know in advance about parking restrictions, stairs, lifts, access issues or venue rules that may affect setup.
2. Where no free parking is available, reasonable parking charges may be added or recharged if agreed in advance.
3. If access issues, parking restrictions or venue delays reduce performance time, refunds will not usually be due for lost time caused by those issues.

9. During the Event

1. We reserve the right to stop or leave an event where conditions are unsafe or where there is threatening, abusive, illegal or dangerous behaviour.
2. No refund will be due where we are forced to stop or leave because of unsafe or inappropriate conditions caused by the client, guests or venue.

10. Face Painting

1. It is the organiser’s responsibility to let parents or guardians know that face painting will be available.
2. To make the most of the booking, guests should be ready when it is their turn.
3. More detailed or elaborate designs take longer than simpler designs.
4. The number of faces that can be painted depends on time booked, design choice and guest cooperation.
5. We will not paint anyone with symptoms or conditions that could make painting unsafe or unhygienic, including open wounds, contagious skin conditions, conjunctivitis or any known allergy to ingredients used.
6. We will not paint children under 2 years old.
7. Children must not be left unattended while being painted.
8. Our equipment must not be touched or interfered with by guests.

11. Entertainment

1. Entertainers require adequate floor space and, where relevant, access to power.
2. Enough time must be allowed for setup and pack-down.
3. At least two responsible adults should be present at children’s entertainment events.
4. Entertainers are not responsible for escorting children to toilets or dealing with child emergencies that require parental supervision.
5. If bubbles, foam, snow or similar effects are used, the organiser must take care with slippery surfaces.

12. Balloons

1. Temperature and environment can affect balloon float times and longevity.
2. Once balloon displays or structures are in place, they should not be moved or tampered with.
3. Uninflated or burst balloons may present a choking risk, especially for young children. Adult supervision is required.
4. Latex allergies must be declared in advance so alternatives can be discussed where possible.
5. Helium must never be deliberately inhaled.

13. Catering

1. Where catering or food-based services are booked, allergy and dietary information must be provided as early as possible.
2. Payment terms for catering services will be confirmed at booking.
3. Food services are subject to availability, menu confirmation and any agreed lead times.

14. General Information

1. Any equipment, branded items or reusable materials supplied by us remain our property unless clearly stated otherwise.
2. We do not provide post-event cleaning unless specifically agreed in writing.
3. Images on our website and social media are examples and may not exactly match every bespoke booking.

15. Complaints

1. If you are unhappy with any part of our service, please raise it with us as soon as possible.
2. Any formal complaint should be made in writing within 28 days of the event.
3. We will review the complaint fairly and aim to resolve the issue reasonably and promptly.

16. Photographs

We do not take or use photographs of adults or children without appropriate consent. If photographs are requested or taken for promotional use, consent will be sought first. You are under no obligation to give consent.