1. Bookings

1. All bookings are subject to availability and are only confirmed once the booking form has been completed and the agreed deposit has been received.
2. Please make sure all details on the booking form are complete and accurate. Incorrect or missing information may affect our ability to deliver the service as booked.
3. Booking confirmation will be provided in writing.

2. Deposits

1. A deposit is required to secure your booking and reserve the event date.
2. The deposit amount and payment deadline will be confirmed at the time of booking.
3. Deposits are used to secure the date, cover administration, reserved time and initial booking costs.
4. The booking fee/deposit is non-refundable once paid, except where we cancel due to circumstances within our control.
5. If a booking is cancelled, any refund or credit will be dealt with in line with the cancellation section below.

3. Payments

1. Accepted payment methods will be confirmed at the time of booking.
2. The balance payment date will be confirmed in writing. Where agreed, payment may be due before the event or at the start of the event.
3. If extra time or extra services are requested and agreed, these will be charged additionally.
4. Any unpaid invoices must be paid within the time stated on the invoice.

4. Cancellations, Booking Changes, Refunds & Weather Policy

Client Cancellations

1. Any cancellation by the client must be made in writing by email.
2. Because we reserve the date and may turn away other bookings, the booking fee/deposit is non-refundable once paid, except where we cancel due to circumstances within our control.
3. In addition to the non-refundable booking fee/deposit, cancellation charges may apply depending on how close to the event date the cancellation takes place.
4. Cancellation charges are intended to be fair and proportionate to the losses and costs reasonably incurred because of the cancellation, including administration time, loss of booking opportunity, artist or supplier reservation fees, and commitments made to third-party suppliers.

Cancellation Charges

1. More than 60 days before the event: booking fee/deposit retained only.
2. 30–60 days before the event: 20% of the total booking value may be payable, less any deposit already paid.
3. 14–29 days before the event: 50% of the total booking value may be payable.
4. 7–13 days before the event: 75% of the total booking value may be payable.
5. Less than 7 days before the event: 100% of the total booking value may be payable.
6. If we are able to rebook the date or otherwise reduce our losses, this will be taken into account and charges may be reduced where appropriate.

Supplier, Performer and Third-Party Costs

1. Where specialist performers, hired equipment, entertainers, catering, props, venues or third-party suppliers have been booked for the client’s event, their own cancellation terms may also apply.
2. If a third-party supplier charges us a cancellation fee, rebooking fee, call-out fee or any non-refundable cost, those reasonable costs may be passed on to the client.
3. This may include supplier cancellation fees of 20% or more, depending on the supplier’s own terms.
4. Any supplier costs already incurred on the client’s behalf may be deducted from any refund due or added to the balance payable.

Changes Requested by the Client

1. Significant changes requested after booking confirmation may be treated as a variation to the booking.
2. This includes changes to event times, venue, event date, booked services, supplier requirements, access arrangements or event schedule.
3. Where changes result in increased supplier costs, cancellation fees, rebooking fees, additional travel, extra staffing or revised supplier rates, these additional costs may be payable by the client.
4. We will always aim to accommodate changes where possible, but changes are subject to availability and may not always be possible.

Weather and Outdoor Event Cancellations

1. For outdoor events, the client is responsible for providing a suitable wet weather contingency or indoor alternative where reasonably possible.
2. Adverse weather, including but not limited to rain, wind, storms, extreme heat or unsafe ground conditions, does not automatically entitle the client to cancel without charge.
3. A poor weather forecast alone does not constitute force majeure for client cancellation.
4. If the client cancels due to forecasted or actual weather conditions, the standard cancellation terms will apply.
5. If the client cancels on the day of the event due to weather, reduced attendance concerns, venue closure or event closure, the booking may be treated as fully payable, as performers and suppliers will have reserved the date and may already be travelling, on site, or unable to secure alternative work.
6. For council, festival, school, corporate or public event bookings cancelled by the organiser on the event day due to weather, attendance concerns or event closure, up to 100% of the agreed booking fee may remain payable unless otherwise agreed in writing.

Rescheduling Due to Weather

1. Where possible, and at our discretion, we may offer one rescheduled date subject to availability instead of treating the booking as cancelled.
2. Any additional supplier rebooking fees, increased costs, travel costs or administration costs may be payable by the client.
3. If a suitable rescheduled date cannot be agreed, the booking will be treated as cancelled in line with these terms.

Safety and Weather Conditions

1. If weather conditions make performance unsafe or impractical, we reserve the right to adapt, pause or cease part of the service in the interests of safety.
2. This may include high winds affecting equipment, electrical safety concerns, heavy rain, unsafe ground conditions, extreme heat, or any conditions that may put staff, performers, guests or equipment at risk.
3. Where a service has to be adapted, paused or stopped for safety reasons, this will not automatically constitute a cancellation by us and refunds will not usually be due.

Refunds

1. Any eligible refund due to the client will be calculated after deducting the non-refundable booking fee/deposit, any applicable cancellation charges, and any non-recoverable third-party costs already incurred on the client’s behalf.
2. Refunds will only be made to the original payment method where possible.
3. Refund times may vary depending on payment method and banking processing times.

If We Cancel

1. If we need to cancel due to circumstances within our control, we will either offer a suitable replacement where possible or provide an appropriate refund.
2. We are not liable for delay or failure to perform where this is caused by circumstances outside our reasonable control, including severe weather, serious illness, accidents, venue closure, government restrictions or similar events.

5. Before the Event

1. Face painters require a well-lit, sheltered area to work. If working outdoors, cover must be provided in the event of rain or excessive sunlight.
2. If a table and chairs are required, this will be confirmed before the event unless the artist is providing their own setup.
3. Entertainers require suitable floor space and access to electricity where relevant to the booked service.
4. Typical arrival times for setup will be confirmed in advance and may vary depending on the service booked.

6. Client Responsibilities

1. The client is responsible for ensuring the venue is suitable, safe and legally able to host the booked service.
2. The client is responsible for the behaviour and supervision of guests, including children.
3. At least one responsible adult must remain present throughout children’s parties and while services are being delivered.
4. The client is responsible for any loss or damage caused by guests to our equipment, materials or staff property.
5. If aggressive, abusive, dangerous or illegal behaviour occurs, we reserve the right to stop or leave the event without refund where appropriate.

7. Our Responsibilities

1. We will provide the booked service professionally and to a reasonable standard.
2. We will provide the equipment and materials reasonably required for the agreed service unless otherwise stated.
3. Where relevant, we use professional-quality products suitable for their intended purpose.
4. Face painting products are water-based and normally remove with gentle soap and water. If a guest has sensitive skin, allergies or medical concerns, the client must inform us in advance.

8. Venue, Access & Parking

1. Please let us know in advance about parking restrictions, stairs, lifts, access issues or venue rules that may affect setup.
2. Where no free parking is available, reasonable parking charges may be added or recharged if agreed in advance.
3. If access issues, parking restrictions or venue delays reduce performance time, refunds will not usually be due for lost time caused by those issues.

9. During the Event

1. We reserve the right to stop or leave an event where conditions are unsafe or where there is threatening, abusive, illegal or dangerous behaviour.
2. No refund will be due where we are forced to stop or leave because of unsafe or inappropriate conditions caused by the client, guests or venue.

10. Face Painting

1. It is the organiser’s responsibility to let parents or guardians know that face painting will be available.
2. To make the most of the booking, guests should be ready when it is their turn.
3. More detailed or elaborate designs take longer than simpler designs.
4. The number of faces that can be painted depends on time booked, design choice and guest cooperation.
5. We will not paint anyone with symptoms or conditions that could make painting unsafe or unhygienic, including open wounds, contagious skin conditions, conjunctivitis or any known allergy to ingredients used.
6. We will not paint children under 2 years old.
7. Children must not be left unattended while being painted.
8. Our equipment must not be touched or interfered with by guests.

11. Entertainment

1. Entertainers require adequate floor space and, where relevant, access to power.
2. Enough time must be allowed for setup and pack-down.
3. At least two responsible adults should be present at children’s entertainment events.
4. Entertainers are not responsible for escorting children to toilets or dealing with child emergencies that require parental supervision.
5. If bubbles, foam, snow or similar effects are used, the organiser must take care with slippery surfaces.

12. Balloons

1. Temperature and environment can affect balloon float times and longevity.
2. Once balloon displays or structures are in place, they should not be moved or tampered with.
3. Uninflated or burst balloons may present a choking risk, especially for young children. Adult supervision is required.
4. Latex allergies must be declared in advance so alternatives can be discussed where possible.
5. Helium must never be deliberately inhaled.

13. Catering

1. Where catering or food-based services are booked, allergy and dietary information must be provided as early as possible.
2. Payment terms for catering services will be confirmed at booking.
3. Food services are subject to availability, menu confirmation and any agreed lead times.

14. General Information

1. Any equipment, branded items or reusable materials supplied by us remain our property unless clearly stated otherwise.
2. We do not provide post-event cleaning unless specifically agreed in writing.
3. Images on our website and social media are examples and may not exactly match every bespoke booking.

15. Complaints

1. If you are unhappy with any part of our service, please raise it with us as soon as possible.
2. Any formal complaint should be made in writing within 28 days of the event.
3. We will review the complaint fairly and aim to resolve the issue reasonably and promptly.

16. Photographs

We do not take or use photographs of adults or children without appropriate consent. If photographs are requested or taken for promotional use, consent will be sought first. You are under no obligation to give consent.