FAQ

Frequently Asked Questions (FAQ)

1. Do you hold Public Liability Insurance and are you DBS checked?

All our staff hold PLI which is renewed yearly and all our Entertainers and Face Painters are DBS checked.

2. How do I Book?

You can check availability for your preferred service, date, time, and location via our Contact Page. To confirm your booking, complete our online booking form and pay a deposit via BACS.

3. How do I pay?

After paying the deposit, the balance is due a few days before your event unless agreed otherwise.

4. What should I expect once I submit a booking form.

You'll receive a confirmation email with details of your booking—date, time, venue, service, how to pay the booking fee (deposit) and outstanding payment—along with our terms and conditions.

5. How long are your parties?

It is up to you how long a party is, but most parties last two hours. You can visit our Party Tips page for advice and help on your party and how to organise it.

6. What if we have a themed party?

We specialise in creating fully themed parties! From customised cakes and decorations to party bags and tailored entertainment, we can make your vision a reality.

7. Are there any age restrictions?

We’re happy to guide you on the most suitable services based on the age groups at your event.

Our services are suitable for all ages, but we do have a few restrictions:

• For face painting, we cannot paint children under the age of two years.

• For children aged two to three years, we recommend small, simple designs on the cheek or arm.

8. Do I need to provide anything on the day?

Yes, there are a few things we may need to ensure everything runs smoothly:

• Parking: A parking space close to the venue for our staff.

• Tables and power supply: Some services (e.g., candy floss machines, DJs) require access to a table and an electric socket.

• Changing area: Performers may need a secure and private space to change costumes or set up.

9. What locations do you cover?

We are based in Enfield and West Drayton and cover all of London and surrounding areas. If your event is outside these areas, please contact us to discuss travel arrangements.

10. What Brand of face paints do you use? What if I think I have an allergy

We only use professional-grade, skin-safe face paints which are water based, hypoallergenic, non-toxic, and easy to remove.

If you or a guest have sensitive skin or allergies, please inform us in advance, and we can conduct a patch test before painting.

11. I am vegan, are any of your services suitable for Vegans.

Yes! Let us know your dietary or lifestyle requirements, and we’ll ensure everything is tailored to your needs. Many of our services cater to vegan preferences, including:

• Face paints: Our products are cruelty-free and vegan-friendly.

• Food options: We offer vegan popcorn, candy floss, cakes, and other treats upon request.

12. Do you have any services for adults?

Absolutely! Our services can be tailored for corporate events, weddings, and milestone celebrations. We offer a variety of entertainment options suitable for adult parties, including:

• Fire breathers

• Stilt walkers

• Disco & DJ services

• Karaoke

• Glitter bars

Whatever the occasion, we’ll customize our services to meet your needs and ensure your event is unforgettable.

13. What is a typical party Entertainment structure?

We can adjust this structure based on your preferences. While every party is customisable, a typical two-hour party includes:

• Welcome and Warm-Up: Interactive games or character meet-and-greet.

• Main Activity: Face painting, balloon modelling, or a special performance.

• Food and Cake: Time for snacks or meals.

• Grand Finale: High-energy activities such as dancing, karaoke, or a magic show.

14. Why should I book with Auriana?

We’re a trusted team offering reliability, talent, and a wide range of services under one roof. We’ve never cancelled a booking and have stepped in to save events during emergencies. If we don’t provide a specific service, we’ll recommend reputable partners.

15. How long do set up take?

We’ll arrive early to ensure everything is ready before your guests arrive

Setup times vary depending on the service:

• Face painting or balloon modelling: 10-15 minutes.

• Popcorn/candy floss machines, Entertainment: 20-30 minutes.

• DJ and disco services: 45-60 minutes.

16. Do you offer event packages?

Yes, we offer customisable packages tailored to your event’s needs. Whether you’re hosting a children’s party, a corporate event, or a wedding, we can combine multiple services at discounted rates. Contact us to discuss package options and find the best deal for your event.

17. How far in advance should I book?

To secure your preferred date and service, we recommend booking as early as possible. While 4-6 weeks in advance is typically sufficient, many clients book up to a year ahead for popular dates like weekends and holidays. Early booking ensures availability and gives you more flexibility in planning.
If you have a last-minute request, don’t hesitate to contact us—we’ll do our best to accommodate you.

18. Are your entertainers insured, and DBS checked?

Yes, all our entertainers are fully insured and DBS checked for your peace of mind. We take safety and professionalism very seriously, ensuring your event runs smoothly and without any concerns.

19. How long do the entertainment services last?

The duration of our entertainment services varies based on the package and type of activity you choose: For example:

Face Painting & Balloon Modelling: Typically lasts 1-2 hours, but for corporate events, sessions can extend to 3 hours or more.

• Karaoke & DJ Services: Can be booked for 2-4 hours or longer, depending on your event needs.

• Special Performances: Acts such as stilt walkers, fire breathers, or character appearances are usually booked in 30-60 minute sets, but this can be customized to your preferences.

If you require more time, we are happy to arrange extended services.

20. Can I request specific entertainers or characters?

Of course! Choose from superheroes, princesses, clowns, and more. If you have a specific request, let us know, and we’ll accommodate where possible.

21. Do you provide food and drink services?

Yes, we offer a variety of food and drink services for your event, including:

• Popcorn, candy floss, Icy Drinks stations

• Party food packages

• Custom cakes and cupcakes

Dietary options, including vegan and gluten-free, are available on request.

Please let us know in advance.

22. Can you provide Party Bags and Favours for my guests?

Yes, we provide customisable party bags for guests of all ages. You can select from a range of items like

toys, sweets, and personalised gifts, or let us know if you have specific requests. We can also create themed party bags based on your event’s theme.

23. Do you provide DJ, karaoke, and disco equipment?

Yes, we provide all necessary equipment for our DJ, karaoke, and disco services, including sound systems, lighting, and microphones. If you have specific requirements or requests for equipment, just let us know in advance.

24. Can you create custom cakes and cupcakes?

Yes! We offer custom cakes and cupcakes tailored to your event's theme or personal preferences. Whether you need a birthday cake, a wedding cake, or themed cupcakes, our team will work with you to create something perfect.

25. Are your services available for corporate events or weddings?

Absolutely! We offer tailored services for corporate events, weddings, festivals, and large gatherings. From entertainment to catering and custom services, we can tailor our offerings to suit any occasion.

26. What happens if my event is cancelled?

If you need to cancel or reschedule your event, please inform us as soon as possible. We offer flexible cancellation and rescheduling policies depending on the timing. For more details, refer to our cancellation policy.

27. What areas do you cover?

We provide our services across [region/country]. If you are unsure whether we cover your area, please

28. Can I choose which entertainers or characters I want for my event?

Absolutely! You can choose specific entertainers or characters from our selection, including superheroes, princesses, clowns, and more. If you have a specific character in mind, feel free to let us know, and we'll do our best to accommodate your request.

29. Are your entertainers safe for children’s parties?

Yes! All our entertainers are experienced and have a great rapport with children. They ensure a fun, safe,

and professional experience. Our entertainers are also DBS checked and trained in child-friendly practices.

30. How do I contact you for more information?

You can reach us through the following:

• Phone: 07982 656 044

• Email: stacey@auriana.co.uk

• Contact Form: Available on our website. We aim to respond to all enquiries within 24-48 hours.

31. How do I stay updated on your services and offers?

To stay updated on the latest services, special offers, seasonal promotions and upcoming Free Events, follow us on social media or check out Upcoming Events.